How to request deletion
Send an email to info@passionclinics.com with the subject:
Include the following information
- Your full name and business email address.
- Your organization or department, where applicable.
- The WhatsApp phone number connected to the request, including country code, where applicable.
- A clear description of the account, conversation, ticket, or integration data you want deleted.
- Any relevant ticket number or account identifier that will help us locate the data.
Identity verification
To protect users and prevent unauthorized deletion, we may ask for reasonable information to verify the requester's identity and authority. Do not send passwords, payment card information, access tokens, or one-time verification codes by email.
What happens after a valid request
- We review the request and identify data held in the Service Desk.
- Where applicable, we disconnect or remove the relevant Meta/WhatsApp integration credentials and references.
- We delete or anonymize personal data that is no longer required.
- We confirm completion or explain any lawful limitation that prevents full deletion.
Information that may be retained
Some records may be retained where required by law, security, fraud prevention, contractual obligations, financial recordkeeping, dispute resolution, or the protection of legal rights. Where retention is necessary, access will be restricted and the data will not be used for unrelated purposes.
Disconnecting Meta or WhatsApp
Deleting data from this Service Desk does not automatically delete data held independently by Meta or WhatsApp. Authorized business administrators may also disconnect the app or manage WhatsApp Business assets from their Meta Business settings. Meta and WhatsApp handle independently held data under their own policies.